Viber’s encryption is state of the art, providing users with a secure system without viewing personal data. This app offers video calling, stickers, and cross-platform communications. Much like other apps and services of the same style, Viber also provides additional features.

Communications can be accomplished over long distances and even across the world. Note: autocomplete works with Multiple choice and Catalog fields.Viber is, effectively, a telephone that can be used on your computer to talk to anyone who also has the service. In the Automatically change these fields section, click Add field to designate a field and a value that Pyrus will automatically fill out. In the Integrations section, click on Viber. To configure autocomplete, open the form settings. It’s useful if you want to filter these requests in a form registry or on a dashboard. You can configure the Category field for Viber client requests to change automatically. To disconnect the bot, click Disconnect in the Viber settings tab. To pause your bot and stop receiving Viber messages in Pyrus, toggle the status to its Offline position. Your client will receive your Pyrus replies in Viber.

Click Save.įrom now on, when a client writes to you on Viber, the message will appear as a new ticket in Pyrus. If you wish, enter a welcome message to be sent to customers who contact you for the first time on Viber. For example, Sender name is the Viber user’s login, Subject is the first line of the message, and Message is the rest of the Viber user’s text.Īfter saving, a settings window will open. Specify the form fields where you want to save the data about the message. In the Add existing bot window, fill in the API-token and click Save. In the Integrations section, find Viber and click on Set Up next to it. You’ll use this to connect your Viber bot to Pyrus.

Customers will find you on Viber by your account name.Ĭopy your token. Click on the Create Bot Account link in the left menu and add your account details. After connecting Pyrus’s Viber bot to the service desk workflow, your customer service team can process client requests in Pyrus and reply to them directly in Viber.

When clients contact you on Viber, you can turn their messages into Pyrus tickets and manage them like regular tasks.

Viber web client